What can you report?
You can report the following types of abuse to Rinkel, among others:
Unwanted sales calls (spam) from a phone number used through Rinkel
Phone scams or deception from a phone number used through Rinkel
Threatening, harassing or unwanted calls from a phone number used through Rinkel
Phishing emails or other fraudulent emails that appear to come from Rinkel
Misuse of a phone number or business identity that falsely suggests a link to Rinkel
Other forms of abuse where a Rinkel service or number appears to be involved
Not sure whether something counts? Report it anyway and we’ll look into it.
How do you report abuse?
Send your report to [email protected] and include:
A clear description of the abuse
The phone number or email address the report is about
The date and time of the incident
Any evidence, such as screenshots, emails or voicemails
The more detail you send, the better we can assess your report.
What happens to your report?
We’ll confirm we’ve received your report and then review it carefully. We investigate whether our services have been misused and, where needed, take appropriate action in line with our internal procedures.
Due to privacy legislation, we’re unfortunately unable to tell you whether we’ve taken any action as a result of your report, or what that action was.
Can I report anonymously?
Yes. You can report abuse without your personal details being shared with others.