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Setting up your number

Availability, call menu, business hours, voicemail and recordings.

2 authors12 articles
Setting up and managing call forwardingHow do you set up call forwarding via the Rinkel app or MyRinkel, what call routing options are available and what is and isn’t possible?
Setting up your business voicemailNo missed calls, even when you can't pick up. Here's how to set up your voicemail in MyRinkel and the Rinkel app, how to adjust email notifications, and what to…
Setting up alerts and notificationsHow to set up push and email notifications in the Rinkel app, MyRinkel and the Webphone and what to do when notifications don't come through.
Setting up a call menu: how it worksHow to set up and switch on a call menu in MyRinkel or the app, and the questions we get asked most.
Caller ID display: choose what you see when a call comes inSet which number you see for incoming calls — and record your own pre-announcement if you like.
How do I set up a welcome message?Greet your callers professionally from the very first second. Here's how to set up a welcome message and the answers to the questions we get asked most.
Rinkel's queue: how it worksBusy on the line? With the queue, you let callers wait a moment with music and a welcome message, instead of sending them straight to voicemail. Here's how to set…
What happens when nobody picks up? (Setting up Unanswered)What happens when no one picks up: voicemail, queue or hang up — you decide.
Making, uploading or ordering recordingsHow to make, upload or order professional recordings — and where you use them in your Rinkel account.
Setting up business hours, time slots and exceptionsSet your opening hours, close a slot of the day, and add exceptions for holidays or bank holidays — all in one place.
Call recording: setting up, listening back and the rulesHow to record calls, listen back, download them, and what you need to know legally.
Blocking numbers, anonymous callers, or entire countriesBlock unwanted numbers, anonymous callers, or even entire countries and regions via MyRinkel or the Rinkel app.