A welcome message, voicemail or call menu announcement — at Rinkel, you set these up via recordings. You can record one yourself, upload an existing file, or have it recorded by one of our voice artists.
Recording one yourself in MyRinkel
Log in to MyRinkel and go to General settings.
Go to Audio files.
Click New recording and choose Record a new recording.
Press the microphone icon, record your text, and stop recording when you're done.
Give your recording a recognisable name (for example, "Welcome message March 2026").
Click Save.
Tip❗
Record in a quiet room at a calm pace. Read your text out loud once first — it saves a lot of retakes.
Uploading an existing audio file
Already got a recording ready, for example from a professional studio or a file of your own? Upload it straight into MyRinkel:
Log in to MyRinkel and go to General settings.
Go to Audio files.
Choose New recording and choose Upload file.
Select your MP3 or WAV file.
Give it a name and click Save.
The file is available straight away as your recording.
Using your recording
Once you've saved it, you can use a recording in different places. Go to Number settings and pick the right number:
Welcome message — Number settings > Welcome message (Professional and Expert)
Voicemail during opening hours — Forwarding > Unanswered
Voicemail outside opening hours — Opening hours > Closed
Queue — Forwarding > Queue
Call menu instruction — Forwarding > Call menu > Call menu instruction (Expert)
Call recording — General > Call recording (Expert)
Prefer to have it recorded professionally?
Order a voice-over and your recording will sound like a radio advert:
In MyRinkel, go to General settings > Audio files > Professional voice-over.
Choose a voice artist and the language you want.
Enter the text for the messages you want recorded.
Confirm your order.
Your recording is ready within 2 to 5 working days and then appears automatically in your Audio files in MyRinkel and in the Rinkel app. You also get it sent by email as an attachment.
Special pronunciation?❗
Does your brand name have a particular pronunciation (for example, "Rinkel" said as "Ringkel")? Note it in a comment on the order form.
Costs and voice artists
The price of a voice-over is based on the number of words, with a starting rate for shorter recordings. Rates differ per country, see down below.
In the Netherlands, your voice-over is recorded by one of our professional voice artists. You choose the voice you like and listen to samples on the order page.
In all other countries, your voice-over is created with a natural-sounding AI voice. You pick the voice and listen to samples in the same place.
🇳🇱 Netherlands, 🇧🇪 Belgium, 🇩🇪 Germany, 🇪🇸 Spain & 🇫🇷 France
🇳🇱 Netherlands, 🇧🇪 Belgium, 🇩🇪 Germany, 🇪🇸 Spain & 🇫🇷 France
A voice-over costs €0,75 cents per word, with a starting rate of € 12.50.
🇸🇪 Sweden
🇸🇪 Sweden
A voice-over costs 8 KR per word, with a starting rate of 145 KR.
🇬🇧 United Kingdom
🇬🇧 United Kingdom
A voice-over costs £0.65 per word, with a minimum order value of £10.
Frequently asked questions
Which file formats can I upload?
MP3 and WAV.
Can I change or replace my recording later?
Yes. Upload or record a new recording under Recordings, and select it in the place where you want to use it. The old one is kept until you delete it yourself.
What if I want to change my voice-over text after ordering?
Reply to your confirmation email as soon as possible, or give us a call. If the voice artist hasn't started yet, we can still change the text.
My upload isn't working — what now?
Check that your file is an MP3 or WAV and isn't too big. Still not working? Email us with the file attached.