What should happen when you can't pick up a call? Voicemail, queue or just hang up — you decide. We call it Unanswered.
When does Unanswered kick in?
A call first runs through all users in your call forwarding. Only when nobody picks up within the ring time (default 20 seconds) does Unanswered take over.
What are your options?
Voicemail — the caller leaves a message that you'll find in your app, in MyRinkel and in your inbox (with an MP3 attached).
Final message + disconnect — for example: "You've just missed us, please try again later."
Disconnect straight away — no message.
Forward to a user or number — handy for a colleague who isn't in the first line but helps out when it's busy.
Setting up Unanswered
Same steps in MyRinkel and in the app:
Open your Number settings and pick the number.
Go to Call forwarding > Unanswered.
Choose what should happen and, if needed, which recording to play.
Click Save.
Adding a queue (Expert)
Go to Queue and switch the toggle on.
Set the maximum waiting time.
Optional: turn on Notify your caller to let the caller hear an intro before they join the queue.
Pick your hold music, preview with the play button.
Click Save.
Tip❗ Record your own audio via General settings > Audio files in MyRinkel or order a professional voice-over.
Frequently asked questions
Callers hear my own mobile voicemail instead of Rinkel's — how do I fix this? Switch off the voicemail of your mobile provider. Otherwise your provider picks up the call before Rinkel does, within the 20 seconds.
Can I change how long it takes before Unanswered kicks in?
The forwarding time is set to 20 seconds by default. You can extend this by setting up to 3 ring rounds.
What's the difference between Unanswered and the call menu?
Unanswered kicks in when nobody picks up. The call menu kicks in straight away when the caller comes through and chooses where they want to go.
Do I get a notification for missed calls?
Yes, as long as you've switched that on in your notifications.
Is my Unanswered option set per number or for the whole account?
Per number. If you've got more than one Rinkel number, set it up separately for each one.