Your call forwarding determines which phones ring when someone calls your Rinkel number. You manage it in the Rinkel app or in MyRinkel on your computer — the steps are the same in both.
What call order options do I have?
Simultaneously: all phones ring at once. Whoever picks up first takes the call.
One by one: phones ring from top to bottom one at a time, each for the duration of the ring time (20 seconds by default).
What happens when nobody answers is set up under Unanswered (for example: forward to voicemail, hang up the call or transfer it to a user or phone number).
How many numbers can I add to call forwarding?
You can forward to a maximum of phones equal to the number of users in your subscription. Three users = three numbers in call forwarding. Need more? Add a user to your subscription.
Setting up call forwarding
Open the Rinkel app or go to MyRinkel on your computer, and click on your initials or profile photo. Then:
Go to Number settings and choose the right number from the dropdown menu.
Click Call forwarding.
Click Add user or number and choose a user or enter a phone number. Click Save.
Remove a user or number: click the three dots next to the user/number and choose Remove from list.
Temporarily disable: slide the toggle next to the user to the left. Handy if someone's out for the day or in a meeting — or the user can set their status to unavailable for that day.
Change the order (only works with the 'One by one' logic): click the three dots next to a user/name to move them up or down.
Good to know
Using status instead of the toggle: for a short absence, you can also set your status to unavailable (click on your initials or profile photo). You'll be automatically removed from call forwarding, and if you set a time, you'll be added back automatically.
The voicemail on someone's mobile in call forwarding can swallow calls. If a mobile is switched off or out of signal and that number has a personal voicemail, it will intercept the call — the system sees this as answered and won't move on to the next person. Tip: switch off personal voicemail on phones in call forwarding, or temporarily remove the user when they're unreachable.
Working part-time or in call forwarding at fixed times? On the Expert plan, you can set a fixed weekly schedule via Profile → My schedule. Outside your schedule, you're automatically removed from call forwarding.