Decide when you're reachable by phone — fixed opening hours during the week, closing for an hour at lunch, or an exception for a day off. It all gets set up here.
Setting your Business hours
Log in to MyRinkel and go to Number settings.
Choose the number in your dropdown menu.
Open Business hours.
For each day, set from what time to what time you're open.
Click Save.
During your Business hours, the caller hears your welcome message and your call menu if you have one. Outside Business hours, the Closed flow kicks in (see below).
Closing a slot of the day (lunch, for example)
Not reachable all day? Split your day into two open periods:
Set Monday to 09:00 - 12:00, for example.
Click the + next to that line to add a second time slot.
Set that one to 13:00 - 17:00, for example.
Click Save.
Between 12:00 and 13:00, you're now in the Closed flow.
What does a caller hear outside Business hours?
Under Closed, you choose what happens when someone calls while you're closed:
Hang up: ends the call straight away.
Message + hang up: for example, "We're closed right now, please try again later."
Message + voicemail: the caller can leave a message.
Message + transfer to another number: handy for emergency lines.
Good to know❗
Outside Business hours, your call menu doesn't run. Callers only get the Closed flow you choose above. Want them to still have something to choose from? Put that instruction in your Closed audio (for example, "For emergencies, call our mobile number...").
Adding exceptions (bank holidays, holidays)
A day you're closed, even though your fixed schedule says open? Set up an exception:
Go to Number settings > Business hours > Exceptions.
Click Add exception.
Choose the date.
Choose what should happen on that day — the same options as under Closed.
Click Save.
Exceptions are per date❗
You add a separate exception for each date. Got ten bank holidays in a year? Then you add ten exceptions. There's no automatic rule (yet) for "every bank holiday" or "every day after 17:00".
Frequently asked questions
Do callers hear my call menu outside Business hours? No, the call menu is only on during business hours. Outside business hours, you're in the Closed flow.
Do calls go to voicemail automatically outside Business hours? Only if you've set that as a Closed option. There's no separate "always-after-hours-voicemail" rule.
Do Business hours apply per number or to the whole account? Per number. Got more than one Rinkel number with different hours? Then set it up separately for each one.
Holiday coming up next week — what's the quickest way? Add an exception for each day with the action you want (for example, message + voicemail). Or switch off all your Business hours temporarily and turn them back on when you're back.