A welcome message is the first thing your caller hears. In this article you'll read how to set it up and find answers to the questions we get most often.
Who can use the welcome message?
The welcome message is included in the Professional and Expert plans.
Got Essential? You can upgrade via MyRinkel.
Only an account Admin can change it.
Setting up the welcome message via MyRinkel
Log in to my.rinkel.com.
Go to Number settings.
Select the number you want to set a welcome message for from the dropdown (if you have more than one number).
Switch on the Welcome message.
Select an audio file you want to use, or record one.
Click Save.
Setting up the welcome message via the Rinkel app
Something not working in the app? Try it via MyRinkel instead.
Open the Rinkel app.
Click the Settings button (the cog).
Select the number you want to set a welcome message for (if you have more than one number).
Click Welcome message.
Switch on the Welcome message.
Select an audio file you want to use, or record one.
Click Save.
Frequently asked questions
Can I set up more than one welcome message on a single number?
No, you choose one welcome message per number. Want to combine all the text? Then make a single recording and upload it as one file.
Can I play a different welcome message when I'm closed?
Yes. If you have Opening hours with a Professional plan, you can select a Closed option.
Can I have my welcome message recorded professionally?
Absolutely. On the Audio files page, you can order a professional voice-over. It can take 2 to 5 working days before it's available in your Rinkel account.