How does switching with number portability work?
You can easily transfer your landline number to Rinkel. We handle most of the transfer process for you.
Important to know: this is only possible if your landline number is still active with your current provider. We can only transfer landline numbers, not mobile numbers.
During the transfer, you can count on the following:
You will remain reachable on your landline number as usual.
For Dutch number: the transfer typically takes 3 to 5 business days, depending on your current provider. They must first approve the request.
For all the other numbers: the transfer typically takes up to 15 business days, depending on your current provider. They must first approve the request.
Transferring your landline number to Rinkel
Step 1: Place your order
Go to rinkel.com, select the correct country, and click Order here.
Choose Transfer my current landline number, enter your number, and complete the sign-up.
Step 2: We handle the transfer
After your order, we will initiate the number transfer and contact your current provider.
Within the business days, you will receive further information by email.
Step 3: Your number is active
Once approved, your landline number will be active with Rinkel. You can easily forward incoming calls to mobile number(s) via MyRinkel → Number Settings.
Requesting number portability as an existing customer
Are you already a Rinkel customer and want to transfer a number? Follow these steps:
Log in to MyRinkel.
Go to Manage > Subscription > Numbers and add an additional phone number.
Click Buy additional number.
This costs €5 / 55 KR / £3 per extra number per month.Choose Transfer number(s) and enter the number you want to transfer.
Click Continue.
We will then contact your current provider. Within the business days, you will receive an email with further details on how the process will proceed.
👉 Ready to get started? Go to: https://my.rinkel.com/account/numbers/new
Questions?
Do you have questions about number portability, or are you unsure whether your number is eligible? Contact our Support Team or visit the order page on our website. We're happy to help.