At Rinkel we want you to start your subscription with peace of mind. That's why we offer a 30-day money-back guarantee, based on the conditions below.
Pick your country below for the full details and contact information.
🇳🇱 Netherlands
🇳🇱 Netherlands
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/nl-nl/voorwaarden. Still have questions? Get in touch at [email protected] or call +31 85 060 9000.
🇧🇪 Belgium
🇧🇪 Belgium
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/nl-be. Still have questions? Get in touch at [email protected] or call +32 2 393 04 00.
🇩🇪 Germany
🇩🇪 Germany
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/de-de/rechtliches. Still have questions? Get in touch at [email protected] or call +49 32 212 286500.
🇪🇸 Spain
🇪🇸 Spain
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/es-es/terminos-condiciones. Still have questions? Get in touch at [email protected] or call +34 93 607 5678.
🇫🇷 France
🇫🇷 France
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/fr-fr/termes-et-conditions. Still have questions? Get in touch at [email protected] or call +33 1 72 68 23 45.
🇸🇪 Sweden
🇸🇪 Sweden
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/sv-se/villkor. Still have questions? Get in touch at [email protected] or call +46 10 555 8765.
🇬🇧 United Kingdom
🇬🇧 United Kingdom
Conditions for a full refund
To qualify for a refund, you need to meet all of the conditions below:
Cancel in time: Send your request to [email protected] within 30 days of your subscription start date.
Usage limits: You've used fewer than 200 call minutes and made fewer than 50 outgoing calls.
No number porting: Did you bring a number to Rinkel, or are you starting to move your number to another provider? Then you don't qualify.
No links with other services: Did you use your number to verify services like WhatsApp Business or Signal? Then the policy doesn't apply.
The refund only covers your first subscription. Extra users, extra phone numbers, add-ons and one-off services aren't included.
Protection against misuse
To keep things fair, Rinkel doesn't allow the following: multiple refund requests through different accounts with the same details, or reactivating a refunded account to get another refund. In such cases we may refuse reactivation, restrict access, or ask for payment upfront on new sign-ups.
The refund process
Your phone number is released for other customers, in line with telecom regulations.
Your subscription is cancelled right away. You can no longer use your Rinkel number or MyRinkel afterwards.
The refund is returned to your original payment method within 30 days of approval.
Charges for usage above the limits aren't refunded.
For all the details, see our Terms and Conditions at www.rinkel.com/en-uk/terms-and-conditions. Still have questions? Get in touch at [email protected] or call +44 333 070 4000.