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Is Rinkel GDPR-compliant and ISO-certified?

Rinkel is ISO 27001-certified and processes your data within the EU in line with the GDPR. Find out what that means for you.

Written by Shay Phan

Yes. Rinkel complies with the GDPR and is ISO 27001-certified. Your business calls and data are in good hands, and you stay in control.

GDPR: your data stays yours

Rinkel stores and processes your data within the European Union, so it’s fully covered by European privacy law (GDPR). Rinkel doesn’t process more data than it needs and never sells data to third parties. Your call data belongs to you.

Want to view, change or delete your data? You can. Only data we’re legally required to keep, such as invoices, is stored for longer.

Do you process personal data of your own customers through Rinkel, for example in call recordings or voicemails? The processing agreement explains how Rinkel does this on your behalf. Our privacy policy sets out exactly what we process and why.

ISO 27001: externally audited

ISO 27001 is the international standard for information security. An external party checks whether Rinkel’s processes and systems meet that standard. Need the certificate, for example for a client or your own audit? Ask the support team for your country (see below).

How we keep your account secure

  • All your data travels over an encrypted connection (SSL/TLS).

  • Logging in to My Rinkel uses two-step verification. You receive the code by text message (Rinkel app) or email (My Rinkel).

  • On Expert, call recordings are kept for 90 days and then permanently deleted. Only you and users with access can listen to them. Rinkel staff don’t listen in.

  • AI Insights is switched off by default. An admin decides per user or number whether to switch it on.

Want to know more? Find out what you can do yourself to keep your account secure in Is my data safe?

Processing agreement, privacy policy and support for your country in English:

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