Rinkel also works with the software you already use. That way, you no longer have to transfer call details by hand, and all your customer information is in one place.
There are a few ways to connect:
API: retrieve call data, recordings and voicemails, and add notes to calls. This lets you save calls and AI summaries automatically in your CRM, such as Salesforce, HubSpot or Pipedrive. You create an API key in My Rinkel > General settings > Integrations.
Webhooks: get notified instantly when a call comes in, is answered or ends. Your helpdesk or CRM can respond straight away, for example by opening the right customer record.
Click to Dial: with this Chrome extension, you click a phone number in your CRM or on a website, and the Webphone calls it right away.
Status and contacts: update your status in Microsoft Teams or Slack while you’re on a call, and keep your contacts in sync with Office 365 and HubSpot.
The API and webhooks are included in Professional and Expert. You’ll need some technical knowledge to set up the connection, or someone who can do it for you.
Doing it yourself? You’ll find the technical documentation at developers.rinkel.com. And find out how to install Click to Dial.
See all integration options for your country:
🇳🇱 Netherlands: Integrations
🇧🇪 Belgium: Integrations
🇩🇪 Germany: Integrations
🇪🇸 Spain: Integrations
🇫🇷 France: Integrations
🇸🇪 Sweden: Integrations
🇵🇱 Poland: Integrations
🇬🇧 United Kingdom: Integrations
🇮🇪 Ireland: Integrations