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How do I change my plan or number of users?

Upgrading, downgrading, or adding or removing users: you manage all of this yourself in My Rinkel. Find out how it works and when a change takes effect.

Written by Shay Phan

You change your plan and number of users yourself in My Rinkel. Only an admin can do this. If you’re a user, ask the admin at your company.

Changing your plan

Moving to a bigger plan? You can use the new features straight away. If you choose a smaller plan, the change takes effect at the start of your next billing period. On a yearly plan, the downgrade takes effect on the end date.

  1. Go to Management > Subscription in My Rinkel.

  2. Click Package.

  3. Choose whether you want to pay monthly or yearly.

  4. Choose the new plan and click Save.

Adding users

  1. Go to Management > Subscription in My Rinkel.

  2. Click Number of users.

  3. Increase the number with the +.

  4. Click Save.

Then invite your colleague and add them to your call forwarding. Find out how in Admin and users: explanation, adding and changing.

Removing users

A lower number of users takes effect from your next invoice. Until then, you pay for the current number.

The order matters here. You can only lower the number once the user has been removed and the number of users in your call forwarding matches the new number.

So do it like this:

  1. Go to General settings > Users.

  2. Remove the user via Quick actions > Remove user.

  3. Go to Number settings > Call forwarding.

  4. Remove the user or number until the count matches the number of users you want. Click Save.

  5. Go to Management > Subscription in My Rinkel.

  6. Click Number of users, lower the number with the - and click Save.

Want to see what each plan costs and what’s included first? Check the plans page for your country. Stuck? Get in touch with our Support team via the chat or by email. We’re happy to help.

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