At Rinkel you've got two options for user rights: Admin and user. In this article you'll find out what the difference is, how to invite a user and how to update your plan or the number of users.
The difference between an Admin and a user
Admins have more rights than users. You can have an unlimited number of Admins on one account.
What can an Admin do?
An Admin manages every part of the subscription. That includes:
Viewing invoices
Updating the payment method
Adding or removing users
Changing the plan
Ordering extra numbers
Switching on and managing AI Insights
Generating integrations
Delete call history
An Admin also has the same rights as a user and can be added to call forwarding. With their own login details, an Admin uses the Rinkel app and the Webphone.
What can a user do?
A user has access to everything that comes with the plan, except the admin side. A user can't view invoices, set up payment methods, add users or order extra numbers.
A user (a colleague, for example) works independently in MyRinkel with their own login details. Among other things, a user can set up:
Call forwarding
Greeting — with Professional or Expert
Business hours — with Professional or Expert
Call menu — with Expert
A user also has access to the call history, voicemail and call recordings.
Adding or inviting a new user
Only an Admin can add, invite and update users.
Invite a user to MyRinkel
The person you invite will get an email to accept the invitation and create a password.
Update a user's details
The user will get an email to confirm the changes.
Make someone an Admin
Changing your plan or number of users
You can update your plan from MyRinkel. This option is also Admin-only.
Change your plan
Want to upgrade? You'll get instant access to everything in your new plan. For a downgrade, the change kicks in at the start of your next billing period, or on the end date of a yearly plan.
Go to Account and then Subscription in MyRinkel.
Click Plan.
Choose a monthly or yearly plan.
Pick the right plan and click Save.
Change the number of users
Adding users takes effect straight away. Removing users takes effect from the next invoice.
Go to Account and then Subscription in MyRinkel.
Click Number of users.
Set the number of users by clicking - or +.
Click Save.
Heads up: you can only lower the number of users once the user in question has been removed AND the number of users in call forwarding matches the number you want to change to.
Then follow these steps:
Go to General settings > Users.
Remove the user via Quick actions > Remove user.
Go to Number settings > Call forwarding.
Remove the user or number there until the count matches the number of users you want.
Click Save.
Then update the number of users on your plan using the steps above.