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What can I manage myself in My Rinkel and the app?

From call forwarding and business hours to users and invoices: here’s what you can manage yourself in My Rinkel and the Rinkel app.

Written by Shay Phan

Almost everything. You don’t need an IT person, and you don’t have to call anyone. You change things yourself in the Rinkel app or in My Rinkel in your browser, and your changes take effect straight away.

In the app and in My Rinkel, you manage how you can be reached:

  • Change your number settings, such as call forwarding: add or remove users.

  • Set your business hours per day, week or hour, and decide what happens when you’re closed.

  • Record or update your greeting, call menu and voicemail.

  • Set up each number differently and choose which number you call out from.

  • Update your profile: name, mobile number, email address or password.

  • Invite users.

If you’re an admin, you can do even more in My Rinkel: change your payment method, remove users, add an extra number, change your plan or number of users, and view your invoices. Only in the Netherlands, you can also connect your Yealink desk phones here.

Want to look back at what happened? Your call history shows all calls, who answered and which calls you missed. With Expert, you can listen back to call recordings and see AI Insights for each call: a summary, the topics discussed and the sentiment.

Which features you have depends on your plan. The call menu, for example, is part of Expert. Need more? You can change your plan.

See everything that’s possible for your country:

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