Rinkel is a complete cloud phone system in itself. So you don’t need a separate phone system, SIP trunk or SIP account to make calls with Rinkel. It also means you can’t connect Rinkel to systems like these.
What’s not possible
Using SIP trunks with Rinkel
Creating or using separate SIP accounts
Connecting Rinkel to another phone system (PBX), whether in the cloud or on-site
Connecting your own SIP phone or a third-party softphone to your Rinkel number
Rinkel doesn’t provide SIP credentials either. Has your IT partner or supplier asked for them? Feel free to let them know Rinkel doesn’t work with SIP.
What is possible
With Rinkel, you manage everything yourself, without any extra systems. Here are your options:
Call via the Rinkel app or the Webphone. You call with your business number from your mobile or computer. Read more in Setting up the Webphone: app, permissions, microphone and sound.
Connect your own software via the API and webhooks. This lets you link Rinkel to your CRM, helpdesk or your own tool. Read more in Integrating Rinkel with your own systems.
Call with a Yealink desk phone (🇳🇱 Netherlands only). Order a desk phone from Rinkel, or connect a Yealink phone you already have. Read more in Een vast toestel gebruiken bij Rinkel (in Dutch).
Frequently asked questions
Can I connect Rinkel to my own phone system or SIP trunk?
No. Rinkel doesn’t offer SIP trunks, SIP accounts or connections to another phone system (PBX). You call using the Rinkel app, the Webphone or, in the Netherlands, a Yealink desk phone. Want to connect Rinkel to your own software? Use the API and webhooks. They’re available on the Professional and Expert plans.
I currently have a phone system. Can I still switch to Rinkel?
Yes. You can replace your current phone system with Rinkel. Just bear in mind that Rinkel’s features and settings may differ from those of your current system. Want to know what Rinkel can do? Take a look at our overview of all features. You can also keep your current phone number and move it to Rinkel by porting it.
Links for “overview of all features” per country:
🇳🇱 Netherlands: https://www.rinkel.com/en-nl/features/
🇧🇪 Belgium: https://www.rinkel.com/nl-be/functies/
🇩🇪 Germany: https://www.rinkel.com/de-de/funktionen/
🇸🇪 Sweden: https://www.rinkel.com/sv-se/funktioner/
🇵🇱 Poland: https://www.rinkel.com/pl-pl/funkcje/
🇬🇧 United Kingdom: https://www.rinkel.com/en-uk/features/
🇮🇪 Ireland: https://www.rinkel.com/en-ie/features/