Want to look back at who called, how often a number rang back, or which calls you missed? You'll find your call history in MyRinkel, complete with filters and an export option.
How to find your call history
Log in to MyRinkel.
Click History in the menu, or jump straight to my.rinkel.com/call-history.
For each call you'll see the time, the duration, the number that called or was called, and which Rinkel number it came in on. Click a call to see more details, listen back to the recording (Expert) or block the number.
Filtering your calls
At the top of the page you'll find five filters:
Type — all calls, incoming, outgoing or missed.
Period — today, the past week, two weeks, a month or a date range of your own.
Number — filter by one of your Rinkel numbers (handy when you've got several).
User — filter by one or more users.
Call duration — 1-5, 5-15, 15-30 or 30+ minutes.
Exporting your calls
Want to take an overview into your bookkeeping? Click the export button at the top of your call history. You'll get the report sent to you by email.
Tip: with a lot of calls, the report can take a little while. Pick a shorter period or apply a filter, and the system will send it over faster.
Managing blocked numbers
Top right in your call history, you'll find Blocked numbers. Here you can see which numbers you've blocked and add new blocks, including whole countries or number ranges. You can read more about this in "Blocking numbers, anonymous callers or whole countries".
Frequently asked questions
My report isn't arriving, what now?
Check your spam folder first. No email there? Try a shorter period or more filters. If none of that helps, drop us a message.
How far back can I look?
Up to 12 months. Want to keep things longer? Export regularly.
One caller rang three times and I see them three times in the list, can those be merged?
No, each call is a separate line in your history. So call 1 at 09:03 (missed) and call 2 at 09:05 (answered) are two separate lines, one "Missed" and one "Answered".
Can I delete calls from my history?
You can. Go to History and select the calls to delete the calls or click the three dots under Quick actions and click "remove call from history" one by one.