Skip to main content

Calls & managing conversations

Everyday use: call transfer, call history, contacts and voicemail.

1 author7 articles
Why do callers hear my personal voicemail?Do customers call your Rinkel number and reach your personal voicemail instead? Here's why it happens, and how to fix it.
Making outbound calls with your Rinkel landline numberCall from your mobile using your Rinkel landline number—work and personal kept neatly separate. Here's how it works on mobile, plus a few handy tips.
Transferring callsHow to transfer a caller to a colleague or external number, in the MyRinkel app and the Webphone.
How can I put a caller on hold in the Rinkel app?Putting a caller in the waiting area (on hold) via the Rinkel-app or MyRinkel, so a colleague can pick up the call.
Viewing, filtering and exporting your call historyHow to find, filter and export your calls in MyRinkel, plus answers to the most common questions.
Contacts in RinkelHow to add contacts, import your address book from iCloud, Google, Outlook or your own file.
Listening back to your voicemailsGot a voicemail and want to listen to it? Here's where to find it: in your email, in MyRinkel and in the Rinkel app.